Russian shoppers face payment failures in foreign browsers as banks switch to local security certificates
Russian online retailers and service providers have begun warning customers about payment issues that arise when using foreign web browsers. In August 2026, companies including Lamoda, internet provider Xline, and the RZD-Zdorovye medical network reported difficulties with processing payments, according to Vedomosti.
A notice on Lamoda's website reads "Problems with card payments." If a transaction fails, the company advises customers to switch to Yandex Browser or use the mobile app. No specific cause or timeline for resolution has been provided.
On August 5, 2026, Xline informed clients of an IT failure affecting the payment module on its website and in the personal account area. The provider recommended using Russian-made browsers, particularly Yandex Browser, to complete transactions.
The root cause of the widespread disruptions is the ongoing migration of Russian banks to locally issued security certificates. Foreign browsers do not recognize these new certificates as trusted, causing them to block or mishandle payment pages. As a result, users are unable to complete purchases through browsers such as Chrome, Safari, or Firefox.
To work around the problem, retailers are advising customers to place orders via Yandex Browser or the retailer's mobile application. Another recommended alternative is the Faster Payments System (SBP), which allows direct bank transfers without relying on browser-based payment interfaces.
The issue affects a broad range of online services. In addition to Lamoda and Xline, the RZD-Zdorovye network has also alerted users about possible payment failures. Analysts expect more companies to issue similar warnings as the certificate transition continues.
The situation highlights the growing divergence between Russian internet infrastructure and global web standards. As more domestic services adopt locally issued digital certificates to comply with national regulations, compatibility with mainstream foreign browsers is likely to remain a recurring challenge for Russian consumers and businesses alike.
